SMART CITY INDICATORS

“Smart Government” is about strengthening the connections and interactions between the government and all stakeholders - citizens, businesses and other organizations of the civil society - within a municipality.

A municipal government following a smart city strategy is uniquely positioned to reconsider the quality, scale, and scope of services for citizens and businesses that it offers.

By utilizing new methodologies, such as co-creation or crowd-sourcing, or by implementing new technology and innovation (e.g. for digital citizen or business services or the management of public infrastructure) a "smart government" can be developed.

Following a "city as a service" model can help to increase efficiency and effectiveness as well as transparency and trust.

“Smart Economy” describes all actions aimed at transforming and strengthening a municipality’s economy.

Improving the overall business climate, a city’s attractiveness for start-ups, investors, businesses, and new (highly qualified) talent as well as growing the economy innovatively and sustainably to increase competitiveness are the most important goals.

Utilizing (digital) technology and intelligent approaches leads to economic prosperity that, in turn, generates stable and favourable conditions for all stakeholders.

From a government perspective, "smart economic development" is an important tool to actively seize opportunities and provide conditions that support the creation and growth of businesses as well as new jobs.

“Smart Environment” describes how a municipal government manages the built and natural environment to improve livability for citizens and visitors.

Utilizing new technology and innovative methodology supports the implementation of regulatory and cultural changes that facilitate sustainable standards and practices.

The reduction of waste production, monitoring and managing pollution, emission reduction, water management, achieving energy efficiency, and accelerating the local energy transition are some important goals of "smart environment" initiatives.

New urban planning standards to improve efficiency and minimize the environmental impact, as well as the creation of a resilient community, are further goals.

“Smart Living” aims to increase the quality of life for residents and visitors by following an inclusive strategic approach – across all age groups and demographics. Facilitating livability and optimizing the management of the living environment are two aspects that need to be jointly addressed to maximize benefits for the municipal government and its stakeholders.

Smart Living focuses on improving social and digital inclusion (e.g. the use of electronic services, connectivity, and social platforms), on improving healthcare and care for the elderly (e.g. eHealth, Ambient Assisted Living), safety, housing conditions, and smart buildings.

New methodologies for civic and social engagement as well as new technologies (e.g. IoT based on WiFi or LPWA network technology) are leveraged to improve accessibility and citizen experience across all focus areas.

“Smart Mobility” focuses on increasing the efficiency and service quality of urban transportation to enhance the use and adoption of new mobility solutions as well as to increase people's mobility through efficient mobility management and targeted infrastructure investments.

Achieving cheaper, faster, and environmentally friendly mobility as well as integrated multi-modal transportation is an important challenge for cities and communities.

Supporting the combination of multiple modes of public and private transport, and adopting new forms of transportation (e.g. electric vehicles, hydrogen-powered vehicles, autonomous vehicles, bike sharing, carpooling/car-sharing) is an important aspect for a future-oriented strategic approach to foster “Smart Mobility”.

A customer-centric and inclusive approach for all citizens, businesses, and visitors is needed to achieve a high-quality mobility service and to ultimately improve the flow of people and goods within a city or community, while at the same time reducing the environmental impact.

First, “Smart People” aims at transforming the way citizens interact – via information or the provision of services – with the public and private sector as individuals or businesses. Creating social and digital inclusion/digital equality through educational offers is an important prerequisite for a more efficient provision of information and services based on new technologies.

Second, “Smart People” is about smart forms of education to facilitate career choices, labour market opportunities, vocational training as well as lifelong learning for all age groups and demographics. Talent development is also an important aspect from an economic development perspective as an increasingly important location factor.

“Smart People” solutions support the creation of an accessible and inclusive environment to increase prosperity and innovation within a city or community. Participation, open-mindedness, and creativity are some aspects that are enabled or nurtured by implementing intelligent solutions.